1) Warranty Time: 1 year, within this period we will send spare part freely to you if there are any problems with them (except artificial damage).
2) Quality: Quality of products will be strictly checked and every machine will be test to ensure it can works well before packaging.
3) Technical services: We have professional engineers available to service machinery overseas, once we receive your inquiry about fault; we will reply you within 24 hours, and offer you any technical service about machine.
4) Lifelong Services: We provide lifelong services for all the products we sold out, and supply the spare
parts with competitive price.
5) File Services: we can supply Manual Specification,Operate Video and other files you need.
6) Language: We have a sales team who are good at English to ensure zero communication barriers.
Any comments or suggestions are acceptable. We will be very grateful to your positive feedback. if you have any problem with our products, please feel free to contact with us at any time.
Any damage or shortage of our goods after you receive. Please take some photos to us to check, We will handle it withing 24 hours. we will send a new one for alternative or replace new part , we offer technical support and after sales service.
Q. How to choose the suitable machine?
A: We will recommend the most suitable machine as per prefessional experience after we know your product requirement. We will offer good suggestions for reference.
Q: Do you have manual or operation video to know more about machine?
A: we have English manual and video to teach you how to install and operate machine.
Q: When we can expect the delivery?
A: We will usually send out machine about 1-3 days, most of our machines are in stock, except the customize machine need take some days to make. We ship machine with fast delivery. Will send track number after we deliver machine.
Q. How to solve the problem if there were some parts broken.
A: please take the picture to show the broken parts or show a small video to check,
After we confirm the matter by engineer, we'll send you free spare parts within warranty period for replacement and offer technical support.